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Opportunity Description
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System Administrator
NY - Syracuse

Opportunity Snapshot

This role offers you the opportunity to learn new technologies and make a direct impact on our infrastructure as you join a new, exciting, digitally-based initiative built on the foundation of a Syracuse favorite that has been serving the community since 1829. As System Administrator, you will be responsible for infrastructure maintenance, project-based work, troubleshooting system issues and providing high-level help desk support. We are evolving at a rapid pace and you will play a key role in helping us select and implement the technological solutions that best meet the needs of our business. This is a position that will challenge you to learn new systems, continually develop your skill-set, share ideas on the latest IT developments, and work effectively with a range of levels and titles. Demonstrate your skill and prove yourself a star and this role could set you up to pursue multiple career paths within our organization.

Advance Central Services Syracuse is a shared services company that provides critical support functions including: human resources, production, circulation, information systems and technology, strategic sourcing and accounting for Syracuse Media Group, a digitally focused news and information company serving Central New York. Syracuse Media Group publishes and operates an extensive portfolio of digital and print products including syracuse.com, the leading website in the region and The Post-Standard newspaper. As a progressive new company, Advance Central Services Syracuse fosters a collaborative working environment for talented individuals who can contribute to our success.

The Requirements

To be a strong fit for this opportunity you will have:
  • An associate’s degree or other acceptable current certification (such as MCSE, MCP), or the equivalent combination of education and experience.
  • At least three to five years of system administration experience; including experience managing multiple network operating systems (Windows, LINUX/UNIX), Active Directory, SCCM, Group Policy, DHCP, DNS, various Web Services and Exchange Server.
  • Strong knowledge and experience with PC and Mac hardware and software technology as well as shared network resources.
  • Experience in a virtualized environment, preferably VMware ESX.
  • Experience with enterprise backup systems and software, preferably EMC Networker.
  • Strong written and verbal communication and presentation skills and the aptitude to communicate complex technical information to all users.
  • Excellent organizational and problem solving skills, with the ability to multi-task.
  • The ability to succeed in a deadline-driven, detail-oriented environment.
  • Hardware, software, and operating system installation, support, monitoring and maintenance experience.
  • A self-starter mentality and the ability to work independently and as part of a team.
  • The ability to work a flexible schedule.
Preferred but not required:
  • A bachelor’s degree.
  • Experience with VoIP systems, Mac (10.x), Virtualization, fiber & iSCSI SAN/NAS.
  • Experience with Firewalls, Proxy servers, IDS/IPS .
  • Workflow automation systems and newspaper prepress and production system experience.
  • Experience with XML, Java, and scripting.

The Role

Reporting to the Infrastructure Manager, you will provide system administration support for Windows, Macintosh, and Linux environments along with various applications support, task/project management, high-level help desk support, work group integration and documentation. You’ll join a team that includes two other System Administrators, a Network Administrator and two Help Desk Technicians who provide first-level support. We’ll look to you to analyze, recommend, and evaluate new hardware, software, and communications products for system compatibility and applicability.

In addition to working with your team to ensure correct and consistent problem resolution, you will also interact with a multitude of external vendors including our hosting sites, content system, Advance Publications Inc., and others. Your help desk activities support all of our internal end users—from the Production department to the Sales, Advertising and Art groups—and your ability to effectively communicate with each user will be key.

More specifically, you will:
  • Develop and support a stable and scalable infrastructure, providing server diagnostics and troubleshooting.
  • Manage project planning and deployment of system and server upgrades.  Support various operating system configuration, maintenance and deployments.
  • Quickly and accurately assess and resolve desktop, server, applications and network problems and participate in after hours and weekend on-call support rotation.
  • Develop and maintain server documentation, maintaining system configurations and following change control policies.
  • Develop and maintain oversight of appropriate security procedures and policies. Safeguard systems from viruses, unauthorized users, and damage to data.  Comply with PCI guidelines for network and systems.
  • Establish backup/restore process per departmental guidelines.
  • Provide troubleshooting and maintenance support for remote users and site-to-site VPN.
  • Provide mobile device management of smart phones and tablets.
  • Work independently or in a team to assess business requirements and translate them to specific IT requirements to deliver business solutions.
  • Provide solutions to new business ideas and concepts using current systems or identifying new technologies that are efficient, cost effective and customer friendly.
  • Troubleshoot application and database issues and resolve or elevate in a timely and professional manner.
Although you’ll primarily work a typical 8:30 a.m. – 5 p.m. schedule, there will be times when you need to work before or after hours for system upgrades or other issues. 

Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

Keys to Success

To excel in this role you will be self-motivated with the ability to work both independently and in a collaborative team environment. Although your technical prowess will be crucial, just as important will be your ability to communicate effectively with colleagues throughout all positions and departments of the organization—from leadership to individual contributors. We’re looking for someone who can talk to every level of user and translate complex technical information into facts and knowledge that are easy for non-technical users to understand.

Documentation is a major focus of this role, and you’ll need to gain an in-depth understanding of our systems and the documentation function in an effort to keep processes transparent and allow other members of the team to pick up where you left off. We are growing and changing at a rapid pace and utilizing the latest technologies along the way. You should be proactive about "getting into the mix," sharing your good ideas and speaking up when you think something could be done better. You will need to be able to take general directions, assume ownership of your projects and activities, work out the details and achieve goals autonomously. Conversely, it will be essential that you are also able to serve as part of a team, working together for the greater good.
Advance Central Services Syracuse offers a comprehensive benefits program that includes: medical, prescription drug, and dental benefits; a 401(k) Plan; life insurance and disability plans and commuter accounts.

Advance Central Services Syracuse is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, physical or mental impairment, sexual orientation or any other category protected under federal, state or local law.

Advance Central Services Syracuse endeavors to make syracuse.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact thawkins@dtoolbox.com.
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Resume Supplement
Please take a few minutes to answer questions about your background and expertise specific to the System Administrator position.

Question Yes No Comment
Do you have any employment agreement, non-competition agreement, restrictive covenant, or any other agreement, which would prohibit or limit you in any way from working for Syracuse Media Group?
Are you legally authorized to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship?
Do you currently live within a reasonable and realistic commuting distance from Syracuse, NY?
Do you have experience supporting Mac and Mac OS?
Do you have an Associates degree or equivalent combination of education and experience?
Item Experience Comment
Within the last 5 years, what role did the following play in your job:
working with Win XP & 7, Win Server 2008 & 2008, MS Office 2003, 2007 & 2010?
Set up and administration of Active Directory
Configuration and Administration of Exchange Server
Question / Choice Comment
How many years experience do you have in Systems Administration?
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